FAQs
  • Why Choose Labels Plus?

    Competitive Prices

    Labels at great prices with top quality to match


    Rapid Delivery

    Next day delivery on most stock items


    Specialist Supplier Of Custom Printed Labels

    Fast turnaround on all bespoke labels


    Superb Level Of Customer Service

    Efficient and friendly dedicated account handlers who actually listen to your needs


    Over 100 Years Experience

    Experienced, professional staff on hand to help you at all times


    Working With You

    We develop a fast understanding of the needs of your business to build long lasting and effective working relationships with you


  • Frequently Asked Questions about LabelsPlus

    Here is a list of the more frequently asked questions we receive about our labels and any other services we provide. You’ll also find information relating to our Terms & Conditions and Privacy Policy.

    If you cannot find what you are looking for here, please feel free to call us on +44 (0)1663 736250 and one of our expert advisors will be more than happy to assist you with your enquiry.

    Alternatively, please visit our Contacts page for a full list of e-mail addresses.

    Prices

    Why are there no prices on your website?

    A very high percentage of our labels are bespoke products, printed specifically to suit our customer’s requirements. For this reason and due to the huge selection of face materials, varnishes, laminates and adhesive combinations and the specific requirements of each job in terms of size, colours and printing processes, it is not possible for us to display a standard price list.

    For a full quotation without obligation please contact our friendly sales team on 01663 736 250.

    Do your prices include VAT?

    No, our prices do not include VAT.

    Products

    What other products do you supply?

    Please click on the products list in the left menu or go to our products page for a more detailed description of the many products and services we provide.

    How much do I need to know about labels when talking to you?

    Not much, really – that’s what we are here for! If you are unsure about what type of labels you want, we will ask you everything we need to know in a simple and friendly way, to ensure we quote you accurately on the product that best suits your requirements. We can also send you samples of the products quoted so that you can test them and be satisfied they are suitable for the job.

    How can I send you the artwork?

    We accept artwork in many different formats.  Please see sending artwork for further details.

    Ordering

    How do I place an order?

    It’s very easy!  Just contact the Sales person who sent you the quotation and let them know you want to place an order.  They will take care of everything for you and ask for your artwork, if needed and not already received.  If you have any special instructions for delivery, please make them aware at this stage.

    How can I pay for my order?

    If you have an account with us, you can pay by cheque or BACS transfer – please ask for a copy of our bank details if you need them.  Alternatively, if you wish to pay by debit or credit card, we will call you at a convenient time to take your payment over the phone. A copy of your card payment receipt will be sent to you together with your invoice, once goods have been despatch. We do accept all major debit and credit cards, except American Express.

    Delivery

    Is delivery included in your prices?

    It depends on the products you order. In our quotations, we will always specify if delivery is included in the price.  If delivery is not included, we will tell you what the delivery costs are so that you have all the information at hand from the beginning.

    How long would it take to deliver my labels?

    It depends on what you order… For example, all our stock items are available for next day delivery and we have probably the best lead times in the UK for bespoke labels. We will always try our best to get your order to you as soon as possible. Please make us aware of any deadlines when you place your order.

    International

    Can I order from abroad?

    Of course you can!  In fact, we do have many overseas customers and we have been exporting our labels for more than 20 years.  We can send our labels to most of the major countries in the world, ensure they are suitably packed for the journey and arrange all the export documentation for your convenience.
    Delivery costs for export orders will be quoted once the labels have been produced and we will ask for your approval of costs before we proceed with despatch.

    Policy

    Privacy Policy

    LabelsPlus is committed to ensuring that your privacy is protected.  We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

    Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

    We may collect and process the following information about you:

    • Name and job title, contact information (including email address), demographic information such as address and postcode and any other data that you provide by filling in forms on our website.

    • Other details provided when you communicate with us for any reason.

    The information we collect and store relating to you is primarily used to enable us to supply our products to you.  We require this information to understand your needs and provide you with a better service.  Please note the following:

    • Using the e-mail address which you have provided, we may periodically send promotional emails about new products, special offers or other information which we think you may find of interest.  You will be given the option to unsubscribe from our mailing lists, if you do not want to receive further promotional emails.

    • We may also contact you by phone to discuss your requirements or to clarify any details regarding your enquiry.

    If LabelsPlus needs to change this policy from time to time, it will do so by updating this page.  To ensure that you are aware of any changes, please read this policy every time you use our website. This policy is effective from October 2009.

    Delivery costs for export orders will be quoted once the labels have been produced and we will ask for your approval of costs before we proceed with despatch.

    Policy

    Website Terms and Conditions of use

    By using this site, you agree to be legally bound by the following terms and conditions of use, which shall take immediate effect as of your first visit to this site.

    The material contained on this website is subject to copyright of LabelsPlus and/or third parties.  This material includes, but is not limited to, the design, layout, look, appearance and graphics.  The information on our site is for your personal, non-commercial use only.  You may not copy, adapt, create derivative work or otherwise from this website, for any other purposes, without LabelsPlus’ prior written consent.

    We have made every possible effort to ensure all the information in our website is accurate.  However, no liability will be accepted for any damage, direct or consequential, or any loss arising from the use of this information or in connection with it.  Any reliance you place on such information is therefore strictly at your own risk.

    From time to time this website may also include links to other websites. These links are provided for your convenience and do not signify that we endorse their website(s). We have no responsibility for the content of the linked website(s).

    You may not create a link to this website from another website or document without LabelsPlus’ prior written consent.

    We may change these terms at any time by posting the changes online so please review this page regularly to ensure you are aware of any changes. If you continue to use this site after changes are posted, you are agreeing to be legally bound by the updated/amended terms.

    These terms shall be governed in all respects by English Law.

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