LabelsPlus has been supplying off the shelf and bespoke labelling solutions for more than 20 years, and in that time we’ve built up some really positive, long lasting relationships with our customers. At the end of 2017, we conducted some customer insight work to find out why these customers continue to work with us in an effort to ensure that in 2018 we can build further on our commitment to quality service and exceptional product offering.
So, what did our customers say?
The feedback we received was overwhelmingly positive:
“They’re quick and the quality of the product is superior to everyone else’s”
“LabelsPlus offers a great all-round package”
“They’re willing to do as much as they can to get your labels to you on time”
And while our competitive prices, understandably, remain a key consideration we discovered something very interesting: whatever the reason our customers start to work with us, they stay with us because of our people, our professionalism and our service.
From rushing through – and even sometimes hand delivering – urgent orders, through to advising customers on recommended artwork suppliers and suggesting suitable stock options, our customers know that the entire team at LabelsPlus will bend over backwards to help with all of their label requirements.
Why our customers depend on us
Here are some of the reasons our customers gave:
- We supply high quality products that won’t let you down
- Our specialist knowledge is invaluable (especially for custom orders)
- We’re competitive
- We always deliver when we say we will
- We pre-empt and solve potential issues
- We’re responsive and offer an unrivalled professional service for everyone
Our basic business philosophy has always been to listen to our customers and to deliver high quality labels on budget and on time. That hasn’t changed. However, following this exercise we’ve repositioned our brand to reflect what we value, why we’re different and what our customers love about working with us.
This is encapsulated in our new strapline: “Depend on us” and in the refreshed content on our home page. We’ve also refined our logo for a more professional feel.
We’re currently in the process of updating our marketing materials so watch this space…
We’d like to thank all those customers who spared their valuable time to help us with this project and look forward to working with you in 2018.
To get in touch with LabelsPlus please call +44 (0)1663 736250.